Frequently asked questions

What everyone asks us before taking the plunge. If yours isn't here, ask us directly.

How long does it take to get my agent up and running?

It depends on the scope of the project. When no complex integrations are needed, the system can be live within a few days. In most cases, the whole process — analysis, design, testing and go-live — takes 1 to 3 weeks at most. Our approach is to do it right from the start, with no improvising.

Can I try it before signing up?

There's no trial period as such, but there are two ways to try it before you decide. Free, with no strings attached: on our home page you can talk to our AI live from your browser (our demo agent speaks Spanish for now). And with a custom demo: we set up an agent with your business's information and use cases so you can test it and see if it's right for you; there's a small fee. We can also show you real examples of agents already in use across different industries.

Do your agents work for any type of business?

Yes. Our solutions adapt to any industry or company size. We've already worked with hotels, clinics, law firms, insurers, real estate agencies, car dealerships and online stores. Each solution is custom-built around how each client works.

What is the dashboard and how much does it cost?

The dashboard is your control center: recorded and transcribed calls, appointment calendar, WhatsApp alerts, requests and analytics. It always comes with your voice agent; its cost depends on your project and we spell it out in the proposal, with no surprises. Explore it here.

Do you only build voice agents?

No. Besides voice agents, we build chatbots, custom automations and digital marketing strategies across every channel where your business talks to customers: calls, WhatsApp, email and more. Tell us what you need and we'll look into it.

What happens to my customers' data?

We comply with the GDPR: data is processed only to provide the service, with defined retention policies and encryption. We design secure flows for sensitive data too, and you can always audit what your agent said on every call.

Will the agent replace my team?

No: it takes the repetitive work off their plate. The agent handles the routine and passes what matters to your team, with the context of the conversation. Your team spends its time on what truly needs a person.

What happens if the agent makes a mistake?

Every call is recorded and transcribed in your dashboard, so you can check exactly what your agent said. If you see something that needs fixing, let us know from the dashboard itself, where you talk directly with us and follow the case until it's resolved, or by phone or WhatsApp. We adjust it so it gets it right next time.

Is it the same as a virtual phone system?

It's the next step: a phone system with artificial intelligence. Instead of the classic “press 1 for appointments”, your customer talks naturally and the agent understands, resolves and transfers when needed. It can work alongside your current phone system or IVR, or replace them completely.

Can I keep my phone number?

Yes. Your customers keep calling the same number as always: you just forward calls to your agent's line. You can forward all of them or only the ones you can't pick up, for example when the line is busy or nobody answers.

Do you work in my area?

Yes. We work with businesses across Spain and are also open to projects in other countries.

What is an AI voice agent?

A phone assistant that talks naturally, like a person: it understands what the customer wants, answers questions, books appointments and transfers the call to a human when needed. Unlike an answering machine or a menu-based phone system, it doesn't make anyone wait or press keys, and it works 24/7.

Questions answered?