An AI receptionist is an AI voice agent that answers your company's phone the way a person would: it greets the caller, understands what they need, books an appointment, takes a message or passes the call to the right person. Phonica's does it 24 hours a day, with no queues and no "press 1".
At any hour, including nights, weekends and holidays. No call ends up in voicemail.
Checks your calendar, offers a slot, books it and sends the confirmation by WhatsApp. It reschedules and cancels too.
Tells an urgent case from a routine enquiry and passes the call to the right person, with a summary of what was said, only when needed.
Name, phone number, reason and whatever the caller explained, logged in your dashboard and sent to your team straight away.
Opening hours, how to get there, what you offer, what to bring to the appointment. The things your team repeats twenty times a day.
With the name, voice and tone you choose. Listen to the available voices and pick one.
Yes: they are different names for the same thing, an AI voice agent that answers the phone. What matters is not to confuse it with what it replaces.
An outsourced answering service: people who pick up on your behalf during office hours. They do it well, but one call at a time and only while their shift lasts.
"Press 1 for appointments, 2 for…". It doesn't understand what the caller says, it resolves nothing, and many people hang up before reaching anyone.
Understands what callers say in their own words, resolves the request or passes it on, and handles every call at once, 24 hours a day. That is what we build at Phonica.
A recording, transcript and summary of every conversation. Appointments in your calendar. Alerts in your WhatsApp. You know exactly what your receptionist said, and to whom.
Discover the dashboardWhat it says when it picks up, which requests it resolves, when it transfers and what it writes down. In your way of speaking, not a generic script.
To your phone number, your calendar and, if you have them, your phone system and CRM. You change nothing you already use.
You listen to it, make test calls and we adjust it with you until it sounds exactly like your business.
Yes. The AI receptionist connects to your current number, either by forwarding calls or by integrating with your phone system. Your customers keep calling the same number as always.
It doesn't improvise. If a question falls outside what it has been set up for, it takes a message with the caller's contact details or transfers the call to someone on your team, along with a summary of what has already been said.
Yes. The receptionist introduces itself as a virtual assistant at the start of the call, as required by the EU Artificial Intelligence Act, and gives notice of recording where applicable.
It answers all of them in parallel. There is no busy tone and no queue: every call gets its own receptionist from the first ring.
Usually it complements them: it covers the hours when nobody is there, the peaks when the phone doesn't stop and the repetitive calls, and leaves your team the calls that need a person.
An AI receptionist with no complex integrations can be answering within days. With a calendar, phone system or CRM connected, one to three weeks is typical, with testing alongside you before it goes live.
More frequently asked questions → · Voicemail or voice agent: what you lose →
Tell us how you want it to answer and we build it for you.